Where do I meet my guide?
You will find the exact location on your confirmation voucher.
If you are at your destination and can't find your guide, reach out to us on WhatsApp for a quick resolution by following this link.
How long is my tour?
Unless otherwise specified, Vox City tours usually last between 90 and 120 minutes.
How do I book a guided tour?
Browse our guided tour experiences under 'Walking Tours'.
Select your preferred travel date and time, and fill in all the fields to book your guided tour.
On your travel date, meet your guide at the designated meeting point. Please arrive 5 minutes prior to the scheduled departure time if possible.
What is your cancellation policy?
Customers can cancel without charges up to 24 hours before your travel date.
Digital-only products, such as self-guided audio tours, are non-refundable.
How can I reschedule my tickets?
If you need to reschedule your travel date, please reach out to us via WhatsApp by following this link.
You can also email our team at:customer@voxcity.com
Is an audio guide included in my ticket?
Yes, our tickets include an audio guide of the attraction, which can be downloaded on your smartphone.
We recommend downloading it before your travel date and prior to arrival.
How do I find the meeting point for my tour?
Meeting points will be specified in your confirmation email.
I am still waiting for my tickets
Our agents will be in touch within 24 hours before your travel date with all the relevant information for your ticket.
Alternatively, you can scan the QR code on your confirmation voucher to access your dedicated booking page, where you will find all the relevant information about your purchase.
If you have any questions, or you haven't heard from us yet and your travel date is within 24 hours, please reach out to us via WhatsApp by following this link.
When can I access my digital tour?
The digital experience included in your ticket is immediately available for download upon purchase.
We recommend downloading all of the contents of the digital tour (on WiFi if possible) before your travel date and prior to arrival.
Where do I find my audio guide, the floor plans and points of interest?
Access your audio guide by opening the app, selecting My Tours and selecting the relevant city.
Swipe up to display the Points of interest menu, where you'll see a list of all the points of interest included in your purchase.
To view the complete floor plans and all relevant points of interest, select the Tours menu and select the option to view each level of the map.
Where can I find my self-guided walking tour of the city?
Access your audio tour by opening the app, selecting My Tours and selecting the relevant city.
Swipe up to display the Points of interest menu, where you'll see a list of all the points of interest included in your purchase.
Select the Tours menu to find our suggested outdoor itineraries.
Will the Vox City app work on my phone?
For iPhones, the app requires iOS 16.0 or later.
For Android phones, the app requires Android 9 or later.
Does the Vox City App work offline?
Yes, you can download the tours in advance and listen to them offline while you are at your destination. To get started, download the Full Version Download of your map.
How does the Vox City app work?
The Vox City app provides:
Offline navigation: download your map before your visit and roam free with offline access and avoid unexpected charges.
Advanced geolocation: navigate the city with our GPS features even offline. Activate the auto-play feature for audio to automatically start playing when you are near to a point of interest.
Unlimited access: download your audio guide before your trip and listen to it wherever and whenever you like.
How do I activate my purchase?
To activate your purchase, follow these three steps:
1. Download and open the Vox City application.
2. Go to the My Tours section. Select Add Purchase.
3. Use your booking reference to activate your experience.
How do I download the Vox City app?
Download the Vox City app for free from the Apple App Store or Google Play Store.